Shipping / VAT refunds

Shipping Conditions

*Please note that shipping fees are non-refundable.

We ship free within Germany with a minimum purchase of EUR 99,00 and within the European Community EU* and United Kingdom with a minimum purchase of EUR 250,00

*Switzerland: free shipping with a minimum purchase of EUR 289,00

We charge the following shipping costs for orders below the minimums stated above: 

Germany € 5,00

Europe (EU) € 15,00 DHL Express (1-2 business days)

United Kingdom € 20,00 DHL Express (1-2 business days)

Europe (non EU & Finland) € 16,00 Standard DHL (up to 14 working days) / € 25,00 DHL Express (1-4 business days)

Switzerland € 22,00 DHL Standard / € 30,00 DHL Express (2-4 working days) Please note we provide all the necessary information that is required for the package but have no control on how long the customs authorities will need to process the shipment.

*We also offer our customers an in-store pick up option. Simply do the normal checkout and we will refund any shipping costs (via your chosen payment option) that were charged. Our store is at

Rosa-Luxemburg-Str 21, 10178 Berlin Mo-Fr 12:00 to 20:00 Sa 12:00 to 19:00 

**Please note that we can only reserve unpaid orders for five working days. Unpaid orders will be cancelled after that.

 

For countries outside the european union, you can find shipping cost estimates by choosing first your country then zip code on the check out page. The shipping charges won't appear on your total until the final stage of payment. 

NON EU SHIPPING TIME: Please note that we have no control over the shipment once it reaches the destination country outside the european union, how long it is held at customs and how quickly it is delivered by the forwarding company. In our experience, it takes about 7-10 working days to reach the destination country. After this, it is given a grace period of 20 days before we can file a missing package inquiry. No, we have never lost a package but it has taken up to 30 days to be delivered in some cases, specifically in the U.S.A.

DHL EXPRESS SHIPPING TIME: DHL EXPRESS does overnight delivery to countries within the european union and to New York City, U.S.A. and up to 4 working days in other countries and regions. However they will have no influence on how quickly the packages are processed by Customs.

VAT Refunds: for all non-EU orders, effective 25 April 2016 we will be deducting the VAT from the paypal payments, after you have authorized the full amount including VAT. This means we will be accepting the amounts you have authorized minus the 19%. The difference will remain on your Paypal account untouched. Please contact us if you have any questions regarding this matter.

Please feel free to contact us at:

info@trueffelschweinberlin.com

 

+49 (0)30 70 221 225  Mo-Fr 12:00 – 20:00 , Sa 12:00 - 19:00

 

Please be advised that we cannot deliver to mail or post boxes.